Digital Services need Users

Developing digital services using agile approaches need to team to consider the users (and indeed the non-users) of the service being developed.

I’ve been doing some work recently with a client and the Agile Business Consortium that means we’ll need to capture a range of potential users for a digital service that is being developed. To support them I created a User Persona sheet that can be printed out and sketched onto to capture the different personas involved.

As part of this, we might even storyboard their typical access to the service via “A day in the life of…..” cartoon, which can be sketched on an associated worksheet.

I’ve made this available free for you to download and start using to help you consider the users of your service. Remember – don’t forget the non-users ie personas who’d like to use the service but for some reason don’t or can’t, so that you can think about how you can support them too.

These templates are made available under the Creative Commons licenses
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Jude Paterson
Director & Agile trainer at IT-Howzat, Project Management Training & Consultancy.
Sharing my experiences from working in the UK and internationally, I have founded and run a Project Management Consultancy and Training company. Working with clients to help them deliver with agility across their Portfolio of projects. As an accredited Agile Project Management trainer, I can also deliver courses that enable you to gain a recognised Project Management qualification.

Its important to realise that people skills are just as important as the traditional project process skills. My shorter workshops, or coaching can focus on key mindsets and behaviours to provide approaches to help you deliver value to your organisation.

My training expands your skills, making you a more effective part of a project team, whither you are a business sponsor, a project manager, a business visionary or a team member to name a few. Whatever your role we can help expand your skills.

My career provides a wealth of experience in Portfolio, Programme and Project Management (P3M) both in the UK and overseas bringing experience to organisations from both a public and private sector perspective gained over the last 23 years. My strong P3M skills using tailored MSP, Prince2 and Agile methodologies have been utilised in a variety of industries including healthcare, intelligent transport systems, rail, banking, local authority and education. I am also an effective translator of business needs into transformation roadmaps. These experiences mean our training is supported with real life experience and stories.

Outside of work I enjoy travel, and have used my project and risk management skills to help me travel in many remote locations across the African continent. So if you’re more interested in an inspirational speaker, then these experiences can be used to engage with your audience.

facebooktwittergoogle_plusredditlinkedinmailfacebooktwittergoogle_plusredditlinkedinmail